What is the delivery delay?
We usually prepare your oder the same day and it leaves the next day. :) (Unless you order is placed on a Friday afternoon after 17:2 p.m., then it may go to Monday, especially if the urge for a glass of wine is pressing!) From there it usually takes about 3 to XNUMX business days to for Canada Post to get it to your mailbox!
What are the shipping fees?
For all orders, it's $ 5 for the bags, $ 12 for the jars and it's free from $ 70.
What if I'm not at home on the delivery day?
Don't worry, we know you also have a life! The postman will therefore make a little origami to leave the envelope in your mailbox. It may be a little crumpled, but you won't have to go get your seasonings at the end of the world before you can prepare your supper.
Have you ordered the jars (Christmas set) or more than 12 regular size sachets? We send this to you by Dicom. They will leave it at your door, as sheltered as possible.
I see that your seasonings are also available in jars, where can I get them?
To keep delivery costs affordable, pots are only available in sets of 6. They are delivered by Dicom (transport company) directly to your door, without signature. (they leave them at your door step so you don't have to get to a pick-up location if you are not home when they deliver.)
We also invite you to consult this page to know all our points of sale!
How much seasoning should I add to the recipes I usually cook to give them more UMPH?
All of our flavors are designed so you really can't go wrong. Despite this, we thought it would be a good idea to provide:
If you choose the jars, we provide you with instructions for each flavor (Winning recipes in 2 easy steps)
Our collaborators and us always cook with our own seasonings (ok ... we are biased!) So we have an hyperactive research and development team, and that's why we often share our good ideas with you in the section receipts on the website!
Will your new flavors be available in stores?
We would be crazy not to offer them all! However, the choice of flavors offered remains at the merchants' discretion. :) If you like them scoop , know that we always offer our new products to our web customers first!
Where can I find the nutritional information?
Ah, we know how important that is! They are available in the product section, as well as on the back of each packet and jar.
Do your products contain allergens?
All our products may contain allergens, because we work in a professional kitchen that also welcomes other companies in the food industry.
In addition, although we take great care with the cleaning processes, all seasonings are made in the same kitchen, so we can not 100% guarantee the absence of one ingredient from one mix to the other. Just be aware of this before consuming our products!
What does it mean, ketofriendly?
A large part of our clientele is made up of health-conscious people who have completely removed the various types of sugar from their diet. As we do not need sugar for our products to be tasty, it is perfectly suitable! If you eat keto or LCHF, we thought of you! Go see our recipes!
I am a vegetarian / vegan, can I your products meet my lifestyle?
Of course! Take a look at our recipes, we guarantee you will never be able to do without our BBQ tofu!
I am gluten intolerant, are your products suitable for me?
We are really mindful during our sourcing and production process; we know there is no contact with gluten sources. However, we are not yet certified. Although we have great confidence in our suppliers of organic spices, they have not been audited. So we will let you decide!
Do your products contain salt?
Great cooks are unanimous, a dish should not taste salty. Salt should be used simply to enhance the taste and flavor. We therefore followed these recommendations in the creation of our all our recipes. :)
The whole point behind our seasonning mixes is so you don't have to add salt or pepper when you cook with them.
Did we make a mistake on your order?
If so, leave the packaging intact, drop us an email at firstname.lastname@example.org, we will give you all the information to return your package to us at no cost to you. Of course, we will replace with the correct products as soon as we receive the mistaken order.
Should you not be XNUMX% satisfied?
Write to us, (email@example.com), and we'll find a way to make it work. We can reimburse you, or send you something you might like more at no additional cost to you.
We wish you lots of fun cooking with our spice mixes and hope you enjoy incorporating them to your every day cooking!